Verified Buyer

the product was good. I have had friends ask me where I ordered it from I told them.. I had an issue with one of your customer service reps. I called to ask about the status of my order, and was asked if I had the order number. I told him no but that I could give him the name on the order. When I did, he asked if I were that person.. I said no, but that I order in under his name and had it shipped... to my address.. I gave him my address, credit card number, and other required information..He told me that If I wasn't that person then he couldn't give me any information concerning the order..But If I would have the person call them give them the permission to release the information, then I could call them back and he would tell me. After having a lengthy conversation with the rep I hung up..I found the order number in my email..I went on your website and entered it. Well, it gave me the information about the order. My question is...Why couldn't the representative have given me the information? although the name on the order was different..I didn't have to prove that I was that person. I would greatly appreciate a response to this situation..Thanks Read more

Verified Buyer

So you may get lucky and get it on your first go, better to be safe and order a second kit. Not only to give it another go if you fail but also to make sure you have enough silicon… there may not be enough if you have more of the tub being filled. Even with the fail it was still a good time, so I recommend.