Help Center
 
 
Top Five Questions (Back to the Top)
 
 
2. How is my order packaged?
All orders are packaged in sturdy plain, unmarked envelopes or boxes with only our address on the mailing label.
 
3. What's your return guarantee?
If for any reason you are not satisfied with your purchase, contact us to arrange return for refund, exchange or replacement.
WHY DO WE OFFER THIS GUARANTEE? Because we believe in our products and believe it is the right thing to do.

 
4. Will my personal information be sold to anyone?
We value your privacy and will not sell your personal information to other companies. There are times, however, when we might share some of your information with shipping, credit-card processing and other third-party companies to improve customer service and satisfaction.
 
5. How do I know your site is secure?
We use Secure Sockets Layer (SSL), an encryption technology that works with Netscape, Microsoft Internet Explorer and AOL browsers, so that only we can read the personal information you choose to share with us.
Online purchases are statistically safer than using your credit card at a restaurant or department store. Technical experts state that online purchases are far safer than traditional credit card transactions because the information is immediately encrypted into a scrambled message that can only be decrypted by an authorized computer.
 

My Account (Back to the Top)
 
How do log in to my account?
Click on Log In at the top right-hand corner. To log in, just type your email address and password, and you’re good to go. You can also use this information to sign into other AdamMale.tv!
 
Why should I sign up for an account?
An account opens a wealth of opportunities on the site. It lets you access special images, video clips and more. With an account, you can start receiving exclusive offers for discounts, sales, and other promotions. Sign up for your account here.
 
Forgot your password?
Don’t worry, because we can email it to you! We just need your email address, birthday, and the answer to your password hint to confirm your identity. Start Now!
 

How do I see my order status?
Go to the My Account page and scroll down to the bottom. The Order/Billing History section has the status of your orders.
 
Privacy Policy
We value your privacy and will not share your personal information except as described below.
Anonymous or demographic information may be shared with third parties on an aggregate basis. We may also share both personal and anonymous information with companies or individuals we engage to help us perform the services offered through this web site. For example, we may share information with packaging or shipping agents, computer service providers and credit card payment processors. Such companies and individuals will only be permitted to use your personal information in the performance of their assigned jobs for PHE.
 
From time to time, we make your name, email address and postal address available to other organizations whose products or services we think you might find interesting. If you prefer that such information not be shared, you may exercise that option as described below.
 
In special cases, we may disclose personal information when we believe it is necessary to prevent injury to the property or rights of PHE or any of our users or third parties, or when required by law or court order.
 
Catalog/Email Opting In
If you wish to receive special offers and discounts via email from AdamMale.com or the AdamMail mail-order catalog, just visit the My Account page. Scroll down to the email section and check the potential offers that interest you. To opt-out, just click the box again to remove the checkmark.
 
Problems Logging In
First of all, check the caps lock buttons and make sure you’re not typing your password in all capital or lower-case characters. If that doesn’t work, you should make sure you are using the most recent version of your browser by visiting the software company’s site and installing any upgrades.
 
My Wish List
My Wish List is simply a convenient place to store items you find interesting but aren't ready to purchase just yet. Learn more about My Favorites.
 
 

 
Ordering and Shipping (Back to the Top)
 
 
Discreet Shipping/ Shipping Times
All of our items are shipped in unmarked envelopes or boxes with only our mailing address on the label.
Shipping time varies depending on the time you placed your order as well as the shipping option you selected. We offer numerous shipping options to better suit your budget, from next-day shipping to express delivery (3-5 days) to standard shipping (10 to 14 business days).
 
Secure Online Ordering 24/7
When you shop with us, you never have to worry about credit card safety. We guarantee that every transaction you make will be safe.

We use Secure Sockets Layer (SSL), an encryption technology that works with Netscape, Microsoft Internet Explorer and AOL browsers, so that only we can read the personal information you share with us..
Online purchases are statistically safer than using your credit card at a restaurant or department store. Technical experts state that online purchases are far safer than traditional credit card transactions because the information is immediately encrypted into a scrambled message that can only be decrypted by an authorized computer.

In the unlikely event of someone stealing your credit card number, we want to make sure you aren’t stuck paying the price. Under the Fair Credit Billing Act, your bank cannot hold you responsible for more than $50.00 of fraudulent charges. If your bank does try to bill you for the unauthorized charges, then we’ll cover it ourselves – up to the $50.00 limit. To qualify for this safeguard, you must contact us and show that the unauthorized use of your credit card resulted through no fault of your own from making a purchase on our secure server.
 
Catalog Quick Order
If you find something you want in the mail-order catalog, you can place your order online rather than wait for the post office to deliver your order form. Click Here and then type in the item number and quantity of whatever you want to purchase.
 

 
Our Company (Back to the Top)
 
AdamMale customer service representatives are available 24 hours a day, seven days a week to provide you with whatever help you might need. There are 3 simple ways to reach us:
By e-mail - Click Here and fill out this short form.
By phone – Call us at 1-888-270-MALE (6253).
By mail at – PHE, Inc.
P.O. Box 800
Carrboro, NC 27510
 
About Us
Our parent company PHE, is the nation's largest marketer of adult products with millions of satisfied customers in the United States and all over the world. Founded in 1970, PHE, Inc. is also one of the most established names in the rapidly evolving adult industry.
 
Visitors to PHE and AdamMale often find themselves surprised. The company is based on a 10-acre site in historic Hillsborough, North Carolina – operating from our 110,000 sq. ft. warehouse and a three-story office building. It is one of the largest private employers in Orange County, North Carolina with a diverse staff of nearly 375 people, including recent high school and college graduates, new parents and white-haired grandmothers. Learn More About Us
Employment
Once you start, you’ll never want to leave. With a fun environment filled with passionate employees, PHE is an enjoyable place to work. The top-notch benefits package including profit-sharing, personal days and other perks just sweetens the deal, while our entrepreneurial environment and excellent growth potential ensure you can build a career here. View open positions and learn more about our hiring process.
 
 
Privacy Policy
We value your privacy and will not share your personal information except as described below.
 
Anonymous or demographic information may be shared with third parties on an aggregate basis.
 
We may also share both personal and anonymous information with companies or individuals we engage to help us perform the services offered through this web site. For example, we may share information with packaging or shipping agents, computer service providers and credit card payment processors. Such companies and individuals will only be permitted to use your personal information in the performance of their assigned jobs for PHE.
 
From time to time, we make your name, email address and postal address available to other organizations whose products or services we think you might find interesting. If you prefer that such information not be shared, you may exercise that option as described below.
 
In special cases, we may disclose personal information when we believe it is necessary to prevent injury to the property or rights of PHE or any of our users or third parties, or when required by law or court order.
 
Customer Service Hours
Our Customer service representatives are available to assist you 24 hours a day, 7 days a week.
 


Returns and Exchanges (Back to the Top)
 
What’s your Return Policy?
If for any reason you are not satisfied with your purchase, contact us to arrange return for refund, exchange or replacement.
WHY DO WE OFFER THIS GUARANTEE? Because we believe in our products and believe it is the right thing to do.
 
 
What if I’m not satisfied with my order?
If for any reason you are not satisfied with your purchase, contact us to arrange return for refund, exchange or replacement.
WHY DO WE OFFER THIS GUARANTEE? Because we believe in our products and believe it is the right thing to do.
 
How do I return a product?
Contact a customer service representative to explain why you want to return your product, and they’ll walk you through the process.
 
How do I exchange products?
First, contact a customer service representative. After explaining why you wish to exchange your product, the representative will work with you to find an acceptable solution.
 
 
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